Covid-19 Spa Policies & Safety Plan

April 2021 Update: We recently introduced an additional screening question to ensure we are not taking service appointments from clients travelling from outside of our community.

Like every personal care service business, the way we operate has dramatically changed in response to Covid-19. This new normal includes limiting the number of people in the spa at one time, a decrease in the total number of appointments we can schedule in one day, a change in the type of services we can offer safely, and various limits to the ways we interact with clients every day.

Thank you for your patience and understanding as we navigate this unprecedented global event together. We appreciate the continued support and enthusiasm for our practitioners, services, and products.

Retail & Reception Hours:

Monday to Thursday, 10 AM to 6 PM

Friday, 10 AM to 5 PM

Closed for lunch break from 1:30 to 2:00 PM

Service appointments are not affected by these hours. Your service provider will manage arrival and departures during reception closures.

When You Arrive at Nanaimo Elements

There is no waiting area available. Please wait in your vehicle.

We will direct you into the spa as soon as numbers allow. Call us at 250-585-8768 when you arrive. Thank you!

Contact Us First Policy Recommendation for Shopping Or Product Consultations

With limits to our hours and capacity, we recommend you contact us first with your product questions before you shop. We can ensure you receive the best possible service and advice by doing so.

As per provincial guidelines, we can no longer offer seating or a waiting area within the spa. If you do choose to drop-in during our retail hours, please be advised that you may have to wait outside the business until directed to enter. Knock or call when you arrive and we will open the door for you as soon as numbers allow.

If you know which products you'd like to purchase, we recommend contacting us before you visit and we will have your order ready to pick-up when you arrive. We are now offering local delivery twice a week as well.

Local Area Delivery Now Available. Click Here To Learn More

Services & Treatments By Appointment Only

Please note, we are only able to accommodate services by appointment only. Request an appointment using our website form or call us at 250-585-8768 to schedule an appointment.

Note, priority is given to clients whose last appointment at Nanaimo Elements occurred from January 2019 forward, to the existing clientele of all service providers, and to existing gift card holders. We are doing our best to accommodate all appointment requests. Thank you for your patience and understanding.

Before Your Appointment

We are continuing to follow the strict protocols recommended by WorkSafeBC, the Public Health Officer, and BC Beauty Council.

Please read the posted notice on the front door. If you have any of the listed conditions, do not enter the spa.

Clients are asked to wear masks and maintain appropriate social distancing as directed.

Please Come To Your Appointment Alone

There is no longer a waiting area in the spa and we must restrict the amount of people in the spa at one time. As a result, we ask you come to your appointment alone and leave all unnecessary objects in your vehicle.

Currently, We Are Not Accepting New Registered Massage Therapy Clients

At this stage, our RMT is fully subscribed.

Appointments Booked Prior To March 18, 2020 Are Cancelled

All service appointments booked for June and beyond prior to March 18, 2020, are cancelled.

No Product Returns At This Time; Samples Available

As per Beauty Council recommendations, we are no longer accepting product returns. Note, we do offer samples so you can try before committing to purchasing a product.

For all details relating to our operation during the pandemic, please read the Nanaimo Elements Covid-19 Health & Safety Plan (PDF).

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