Spa Policies

COVID-19 SAFETY PLAN AND PROTOCOLS


Since re-opening in 2020, we have implemented and followed our Covid-19 Safety Plan and we will continue to do so. Please familiarize yourself with our protocols before your appointment or shopping at Nanaimo Elements. We appreciate your cooperation in maintaining a healthy environment for both staff and other clients. Thank you!


RETURNS & EXCHANGES


Returns and exchanges must be:

  • made within 14 days of purchase;

  • unopened and in original condition; and

  • accompanied by the original receipt.

Any credits resulting from returns or exchanges with product of a lesser value will be provided in the form of a Gift Card.


All services and Gift Cards are non-refundable.


CANCELLATION POLICY


We have a strictly enforced 24-hour cancellation policy. To maximize our ability to serve our clients, we require a minimum of 24 hours’ notice for appointment cancellation, otherwise, 50% of your appointment fee, plus applicable taxes will apply.


CANCELLATION FEE

(Note: This policy is on a case-by-case basis due to Covid-19 precautions.)

If you cancel your appointment with less than 24 hours’ notice, we will keep your deposit or charge a cancellation fee equal to 50% of the value of the missed service, plus appropriate taxes.


DEPOSIT

A deposit equal to 50% of the service(s) plus appropriate taxes will be collected at the time of appointment booking in the following circumstances:


50% DEPOSIT REQUIRED:

  • NEW CLIENTS booking any service(s) equal to or greater than $50 in pre-tax value

  • EXISTING CLIENTS with prior last-minute cancellations (less than 24 hours’ notice)

  • ALL CLIENTS booking services longer than 2 hours

  • ALL CLIENTS booking services for 2 or more clients

In the circumstances above, we will take a credit card number at the time of booking and charge a deposit equal to 50% of the service(s), plus appropriate taxes. The deposit will be applied to the cost of your appointment on the day it is rendered.


If you cancel your appointment with more than 24 hours’ notice, we can refund your deposit, or apply it to your account as a credit for future appointments or purchases.


THANK YOU FOR YOUR COOPERATION.


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