Spa Policies

NO RETURNS OR REFUNDS

Due to Covid-19, we are longer accepting returns or exchanging as per the recommendations from the BeautyCouncil. All services are non-refundable.


CANCELLATION POLICY

We have a strictly enforced 24-hour cancellation policy. To maximize our ability to serve our clients, we require a minimum of 24 hours’ notice for appointment cancellation, otherwise, 50% of your appointment fee, plus applicable taxes will apply.


CANCELLATION FEE

(Note: This policy is on a case-by-case basis due to Covid-19 precautions.)

If you cancel your appointment with less than 24 hours’ notice, we will keep your deposit or charge a cancellation fee equal to 50% of the value of the missed service, plus appropriate taxes.


DEPOSIT

A deposit equal to 50% of the service(s) plus appropriate taxes will be collected at the time of appointment booking in the following circumstances:


50% DEPOSIT REQUIRED:

  • NEW CLIENTS booking any service(s) equal to or greater than $50 in pre-tax value

  • EXISTING CLIENTS with prior last-minute cancellations (less than 24 hours’ notice)

  • ALL CLIENTS booking services longer than 2 hours

  • ALL CLIENTS booking services for 2 or more clients

In the circumstances above, we will take a credit card number at the time of booking and charge a deposit equal to 50% of the service(s), plus appropriate taxes. The deposit will be applied to the cost of your appointment on the day it is rendered.


If you cancel your appointment with more than 24 hours’ notice, we can refund your deposit, or apply it to your account as a credit for future appointments or purchases.


THANK YOU FOR YOUR COOPERATION.

Nanaimo Elements Holistic Centre & Spa, Locally Owned & Operated Since 2013