Gift Card Policy Update

Overview


Effective November 1, 2020, Gift Cards will no longer be available for purchase at Nanaimo Elements. We will continue to honour outstanding Gift Cards and accommodate, to the best of our service providers' availability, existing Gift Card holders' appointment requests.


Why This Change?


With changes to spa operations and protocols related to the pandemic, our service providers are near capacity, which impacts our ability to offer service appointments in a timely manner, especially for new clients. From an ethical perspective, selling a Gift Card that may be difficult to use is unacceptable to us.


Honouring Existing Gift Cards


Existing Gift Cards that were purchased for dollar amounts will continue to be honoured.


Gift Cards purchased toward specific services normally expire six months after the date of purchase. Because of the pandemic and related shutdown, we will not be expiring Gift Cards for services until 2021, and the six month expiration period has been doubled to a full year from the date of purchase.


Options


We encourage clients with existing Gift Cards to consider applying them toward product purchases.


For gifting, we excel in providing custom product packages for any budget. Contact us to arrange your gifts.


Thank you!

Nanaimo Elements Holistic Centre & Spa, Locally Owned & Operated Since 2013